Patient's Guide
Admission & Discharge
Emergency Help : Call us at +60 6 - 283 5888
Emergency Help :
+60 6 - 283 5888
+60 6 - 283 5888
Emergency Help : Call us at +60 6 - 283 5888
Emergency Help :
+60 6 - 283 5888
+60 6 - 283 5888
Admission
Deposit
Personal Belongings & Valuables
Discharge
Payment
Mealtimes
Admission counter is located at the ground floor on the right side of the main entrance of the Hospital, which is operating 24 hours and 7 days a week.
In order to smoothen the admission process, you are advised to bring along the following documents: -
- NRIC or MyKid or International Passport (if you are a foreigner)
- Referral letter, if any
- Insurance Medical Card (for insurance cases)
- Investigation reports from other hospital/clinic, if any
In elective cases with insurance or third-party coverage, you are advised to make pre-admission in order to avoid lodger or longer waiting for an initial guarantee letter from the insurance company or Third-Party Administrator (TPA).
You will need to make a deposit on admission. The deposit varies with your room type and treatment. A deposit which may be paid by CASH or credit card. Alternatively, a written guarantee letter (GL) from your employer (with a credit facility with us) or insurance provider or TPA is well accepted.
In the event that the deposit is insufficient to pay upon admission, you will be advised to pay the remaining balance during your stay in the hospital. Our Top Up and Collection Unit will contact you or your next of kin or your guarantor for such purposes.
In the event that the deposit is insufficient to pay upon admission, you will be advised to pay the remaining balance during your stay in the hospital. Our Top Up and Collection Unit will contact you or your next of kin or your guarantor for such purposes.
Please do not leave your cash, jewellery, mobile phone or other valuable items unattended during your stay in the hospital. Putra Specialist Hospital Melaka does not accept responsibilities for loss or stolen or damage to personal properties.
When the doctor has assessed that you are medically fit for discharge, please allowed 1 to 2 hours for processing of the final bill. You may wait in your room and will notify you once the bill is ready.
For insurance or TPA approval needed cases, your patience and co-operation is needed for the expected delay in processing time on the final guarantee amount. Our business office staff will advise you accordingly.
In the event that you choose not to wait for the final guarantee notification, you are required to pay the full amount of the final bill.
For the self-paying patient, kindly ensure full settlement of your hospital bills before you leave the hospital.
You may refer to the guideline provided here: Discharge Flow
For insurance or TPA approval needed cases, your patience and co-operation is needed for the expected delay in processing time on the final guarantee amount. Our business office staff will advise you accordingly.
In the event that you choose not to wait for the final guarantee notification, you are required to pay the full amount of the final bill.
For the self-paying patient, kindly ensure full settlement of your hospital bills before you leave the hospital.
You may refer to the guideline provided here: Discharge Flow
Payment of bills is to be made only at the discharge counter by CASH or Credit Card. Personal cheques are unacceptable.
After payment, please do the following in sequence:
- Obtain the prescribed bring home medications (if any) from Pharmacy at ground floor.
- Return the discharge notice to our nurse at the counter in the ward.
- Get your branula (if any) and patient tag removed by our nurse.
- Receive the imaging report (if any), laboratory report, and appointment card from the attending nurse, should there be any necessary follow-up.
- Collect all your belongings and valuables in your room.
Meals are complimentary for in-patients only. Food is served according to class/category (i.e. adults, kids) and condition (which require a therapeutic diet). Mealtimes are:
- Breakfast: 7.30am – 8.30am
- Lunch: 11.30am – 12.30pm
- Afternoon tea break: 2.30pm – 3.30pm
- Dinner: 5.30pm – 6.30pm
Make an or
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Admission
Admission counter is located at the ground floor on the right side of the main entrance of the Hospital, which is operating 24 hours and 7 days a week.
In order to smoothen the admission process, you are advised to bring along the following documents: -
- NRIC or MyKid or International Passport (if you are a foreigner)
- Referral letter, if any
- Insurance Medical Card (for insurance cases)
- Investigation reports from other hospital/clinic, if any
In elective cases with insurance or third-party coverage, you are advised to make pre-admission in order to avoid lodger or longer waiting for an initial guarantee letter from the insurance company or Third-Party Administrator (TPA).
Deposit
Personal Belongings and Valuables
Discharge
Payment
Mealtimes
Make an or
Make an or
Make an or
Make an or